Shipping policy

Free Shipping

Rug Factory is pleased to offer FREE, fully insured standard shipping on all rug orders delivered within the 48 contiguous United States (Continental U.S.).

We proudly ship throughout the United States and to many international destinations.

Please note:

  • We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarding services.
  • Most orders are shipped via FedEx, although we may use other reputable carriers depending on the size, weight, value, or destination of your order.


Shipping Outside the Continental United States

For orders shipped to Alaska, Hawaii, Puerto Rico, U.S. territories, Canada, and international destinations, shipping charges will be calculated automatically at checkout whenever possible.

If an accurate shipping rate cannot be calculated at checkout, we will contact you with a shipping quote for your approval before processing your order.

International Orders

We proudly ship to many countries worldwide.

Please note that customs duties, import taxes, VAT, brokerage fees, and any other charges imposed by the destination country are the sole responsibility of the customer. These fees are not included in the purchase price or shipping charges unless expressly stated otherwise.

Customers are encouraged to check with their local customs office before placing an international order.

Order Processing

Most orders are processed and shipped within 1–3 business days after payment has been received and verified.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Delivery times are estimates only and may vary due to carrier schedules, weather conditions, holidays, customs processing, or other circumstances beyond our control.

Shipping Insurance

For your peace of mind, every Rug Factory shipment is fully insured while in transit at no additional cost to you.

In the unlikely event that your order is lost or damaged during shipment, please notify us within 48 hours of delivery (or within 48 hours of the expected delivery date for a lost shipment).

If your shipment arrives damaged, please retain the original packaging and provide photographs of:

  • The rug
  • The shipping box or packaging
  • The shipping label
  • Any visible damage

This information helps us process a claim with the shipping carrier as quickly as possible.

We will work directly with the carrier to investigate the claim and, when appropriate, arrange for a replacement, repair, or refund in accordance with our policies.

Signature Confirmation

To help protect valuable merchandise, signature confirmation may be required upon delivery for certain orders.

For higher-value rugs, Rug Factory reserves the right to require an adult signature before the shipment can be released by the carrier.

If a signature is required, the carrier will not leave the package unattended.

Please ensure that someone is available at the delivery address to receive and sign for the shipment.

Delivery Inspection

Please inspect your shipment promptly upon delivery.

If your order appears damaged, incomplete, or you receive the incorrect item, please notify us within 12 hours of delivery so we can assist you as quickly as possible.

Shipping Restrictions

For the security of our customers and to ensure the safe delivery of valuable handmade rugs:

  • We do not ship to P.O. Boxes.
  • We do not ship to APO/FPO military addresses.
  • We reserve the right to require signature confirmation for any order.
  • We reserve the right to refuse shipment to addresses that cannot be verified or where safe delivery cannot reasonably be completed.

Does Free Shipping Apply to All Rugs?

Yes. All rugs shipped to addresses within the 48 contiguous United States qualify for FREE standard shipping, regardless of size or purchase price.

Additional shipping charges may apply to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories
  • Canada
  • International destinations
  • Oversized shipments requiring special freight services

Any applicable shipping charges will be calculated at checkout or quoted before your order is processed.

Important Notice

While we make every effort to ensure prompt delivery, Rug Factory is not responsible for delays caused by weather, natural disasters, carrier disruptions, customs clearance, labor strikes, or other events beyond our reasonable control.

By placing an order, you acknowledge and agree to the terms of this Shipping Policy.